Dear customers, Due to the implementation of the Movement Control Order from 18 March to 14 April 2020 to curb the spread of the Covid-19. Please be patient for your order to be ship, we will try our best to serve you with the soonest shipment arrangement we manage to, or else shipment will be only arrange once the Movement Control Order have over. No urgent order able to fulfil in this period, please place your order only if you can wait, thank you to be understanding. https://shopee.com.my/truegamers , https://www.lazada.com.my/shop/truegamers Truegamers , Team
Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Truegamers Resources will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 1 weeks after the confirmation.

Return your purchase to the following address:

Please whatsapp / contact us at (60) 18-264-0176 / (60) 10-313-1318 or email customer@truegamers.com.my  if you have any questions or doubts.

Returns

You have 1 weeks calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Sale items
Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

Pre-owned Guarantee

This pre-owned product has been carefully tested, and is guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange.

New product returns

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the packing slip.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

How to Return Products Purchased Online

Return to TrueGAMErs.com.my

To return or exchange an item to TrueGAMErs.com.my include the packing list, identify the reason for the return, download Merchandise return form from http://truegamers.com.my/downloads/form.zip and send it to the address on the return shipping label.

Guidelines

Refunds are issued in the bank transfer payment type. Provide truegamers.com.my

Your bank account,account holder name,the refund will issued from our corporate office within 14 business day.

Handling costs are non-refundable. If the reason for your return is due to our error, please send us email at customer@truegamers.com.my.

Return timeframes for Truegamers.com.my merchandise

Product Unopened  
New merchandise
(except tablets and accessories)
Full refund within 7 days of purchase No refunds
Identical exchange within 30 days of purchase
New tablets Full refund within 14 days of purchase No refunds
Identical exchange within 30 days of purchase
New accessories Full refund within 14 days of purchase Full refund within 14 days of purchase
Pre-owned merchandise Full refund within 7 days of purchase
or Identical exchange
Full refund within 7 days of purchase
or Identical exchange  
Downloadable Content (DLC)
Digital Games
PC Downloads
No refunds or exchanges No refunds or exchanges