Q. How do purchase my order on the site?
To order your purchase :-
Q.HOW DO I USE A COUPON CODE?
If you want to use a coupon on Truegamers, you can add it on the same page where you submit payment.
Find your coupon code
If you received a coupon from Truegamers, you will find the coupon in your Whatsapp. At the moment, these coupons don’t automatically show up on https://Truegamers.com.my
Use a coupon
There are a few things to know about using coupons:
Q. What are the payment methods available?
Truegamers.com.my offers various kind of Payment Methods as shown below :-
1.Credit card/Debit Card/PayPal
We are currently dispose the Credit card payment option due to bank and Payment gateway provider impose 3% - 7% services charges which is borne by consumer , TrueGamers mission is help consumer SAVE!
2. Internet Instant Bank Transfer / Offline Bank Transfer
A) MAYBANK ACCOUNT
A/C NAME : TRUEGAMERS INTERACTIVE ENTERPRISE
A/C NUMBER : 514132531729
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected] or whatsapp it to us at (60) 18-264-0176.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please whatsapp it at (60) 18-264-0176 or send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR - Ringgit Malaysia.
Q. How long does the delivery usually takes?
Delivery usually will takes about One to Seven working days
Truegamers.com.my aims to deliver within the time agreed upon at purchase. We wll have your items shipped to you as fast as possible However, we are unable to guarantee that all orders will be delivered within the stipulated time frame .
If we are unable to meet the estimated delivery dates we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the carrier may leave a card giving you instructions on either re-delivery or collection.
To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at [email protected]
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly whatsapp / Contatc us at (60) 18-264-0176 or send us an email to [email protected] for us to clear your doubts.