Dear customers, Due to the implementation of the MCO and CMCO to curb the spread of the Covid-19. Please be patient for your order to be ship, we will try our best to serve you with the soonest shipment arrangement we manage to, or else shipment will be only arrange once the Movement Control Order have over. No urgent order able to fulfil in this period, please place your order only if you can wait, thank you to be understanding. https://shopee.com.my/truegamers , https://www.lazada.com.my/shop/truegamers ,Truegamers Team
FAQ

 


Q. How do purchase my order on the site?


To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 


Q.HOW DO I USE A COUPON CODE?

If you want to use a coupon on Truegamers, you can add it on the same page where you submit payment.

Find your coupon code

If you received a coupon from Truegamers, you will find the coupon in your Whatsapp. At the moment, these coupons don’t automatically show up on https://Truegamers.com.my

Use a coupon

  1. On the checkout page for a reservation, click Coupon code near your subtotal.
  2. Enter your code.
  3. Click Apply.

There are a few things to know about using coupons:

  • Only one coupon can be used for a reservation.
  • If your coupon has expired, there is no way to re-activate it.
  • Coupons can only be used once. If you cancel a reservation that used a coupon, the coupon is also no longer valid.
  • We only accept coupons issued by Truegamers.
  • If you don’t use the full amount of a coupon, you won’t receive the difference.
  • The coupon is valid with a minimum spend RM80
  • Coupons can't be applied retroactively.​

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Q. What are the payment methods available?


Truegamers.com.my offers various kind of Payment Methods as shown below :-
1.Credit card/Debit Card/PayPal

We are currently dispose the Credit card payment option due to bank and Payment gateway provider impose 3% - 7% services charges  which is borne by consumer , TrueGamers mission is help consumer SAVE!


2. Internet Instant Bank Transfer / Offline Bank Transfer

A) MAYBANK ACCOUNT

A/C NAME : TRUEGAMERS INTERACTIVE ENTERPRISE
A/C NUMBER :
514132531729

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : payment@truegamers.com.my or whatsapp it to us at  (60) 18-264-0176.

Note: Your purchased products will not be delivered until we have this confirmation.

 




Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

 




Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 




Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please whatsapp it at  (60) 18-264-0176  or send an email to our customers service email at customer@truegamers.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


 


 

Q. What is the product's transaction currency?

All products transaction currency will be done in MYR - Ringgit Malaysia.

 




Q. How long does the delivery usually takes?
Delivery usually will takes about One to Seven working days

 

Truegamers.com.my aims to deliver within the time agreed upon at purchase. We wll have your items shipped to you as fast as possible However, we are unable to guarantee that all orders will be delivered within the stipulated time frame .

If we are unable to meet the estimated delivery dates we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the carrier may leave a card giving you instructions on either re-delivery or collection.

To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at customer@truegamers.com.my

 



Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly whatsapp / Contatc us at  (60) 18-264-0176 or send us an email to customer@truegamers.com.my for us to clear your doubts.